Xbox: horrible * no one answered ,, customers , espe...

A Xbox customer review by GetHuman user ~i dont know from November 23rd, 2017

Background on ~i dont know 's case

GetHuman: ~i dont know - can you tell our other Xbox customers when your case took place?
~i dont know : Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Xbox, and if so, how?
~i dont know : I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~i dont know a list of common Xbox problems)
~i dont know : "Returns" was why I was trying to call.

~i dont know 's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~i dont know : horrible * no one answered ,, customers , especially customers who have limited time because they must work to pay for x box that I cannot use and will be forced to cancel because no one is there to speak to me about the issues we are having with the service . you guys are bad .
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~i dont know : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~i dont know : I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~i dont know : For that I would say three out of five.
GetHuman: And finally- any advice for other Xbox customers?
~i dont know : Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~i dont know taken from his Xbox customer service problem that occurred on November 13th, 2017.


3.11 of 5 stars | 433 reviews

~i dont know 's Xbox Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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