Zipcar: Damage excess charges are being charged monthly...
A Zipcar customer review by GetHuman user ~Robert Shaw from November 6th, 2017
Background on ~Robert Shaw's case
GetHuman: ~Robert Shaw - can you tell our other Zipcar customers when your case took place?
~Robert Shaw: Yeah. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Zipcar, and if so, how?
GetHuman: And which of these common Zipcar customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Shaw a list of common Zipcar problems)
~Robert Shaw: "Change Booking" was why I was trying to call.
~Robert Shaw's review of Zipcar customer service
GetHuman: So how would you sum up your experience for GetHuman's Zipcar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Shaw: Damage excess charges are being charged monthly, even after I cancelled them. No joy with getting them refunded. Has anyone else had this experience?
GetHuman: Let's quantify your experience contacting Zipcar. On a scale of 1 to 5, how easy is it go get help on a Zipcar problem?
~Robert Shaw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Shaw: I'd give them a four out of five on communication.
GetHuman: And what about Zipcar's ability to quickly and effectively address your problem?
~Robert Shaw: For that I would say five out of five.
GetHuman: And finally- any advice for other Zipcar customers?
~Robert Shaw: Call them early in the day or late. Don't forget any personal or account information you might need for Zipcar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Shaw taken from his Zipcar customer service problem that occurred on October 30th, 2017.