AT&T: I waited on hold with a rep on the line and she...
A AT&T customer review by GetHuman user ~Kbroadneaux from November 22nd, 2017
Background on ~Kbroadneaux's case
GetHuman: ~Kbroadneaux - can you tell our other AT&T customers when your case took place?
~Kbroadneaux: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Kbroadneaux a list of common AT&T problems)
~Kbroadneaux: "Update account information" was why I was trying to call.
~Kbroadneaux's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kbroadneaux: I waited on hold with a rep on the line and she then came back I informed her that this was not acceptable to leave me on the phone and then she proceeded to tell me it's not her fault and she didn't care and then hung up on me.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Kbroadneaux: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kbroadneaux: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Kbroadneaux: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Kbroadneaux: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kbroadneaux taken from his AT&T customer service problem that occurred on November 19th, 2017.