AT&T: Ordered a new iphone* Plus, they sent a refurbi...
A AT&T customer review by GetHuman user ~dadwell from November 25th, 2017
Background on ~dadwell's case
GetHuman: ~dadwell - can you tell our other AT&T customers when your case took place?
~dadwell: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~dadwell a list of common AT&T problems)
~dadwell: "Account access" was why I was trying to call.
~dadwell's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dadwell: Ordered a new iphone* Plus, they sent a refurbished one, then said it will cost you more $$ to get a "new one" which is what I ordered. They switched me *x to people who knew nothing and did not want to help. My advice when dealing with them...record your calls like I did just to prove they lied.*They dont **** cause a **** would be good, they are just ****** and under trained
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~dadwell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dadwell: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~dadwell: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~dadwell: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dadwell taken from his AT&T customer service problem that occurred on November 20th, 2017.