AT&T: Was lied to by Aron yesterday that late fee plu...
A AT&T customer review by GetHuman user ~Cecelia from November 19th, 2017
Background on ~Cecelia's case
GetHuman: ~Cecelia - can you tell our other AT&T customers when your case took place?
~Cecelia: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Cecelia a list of common AT&T problems)
~Cecelia: "Billing" was why I was trying to call.
~Cecelia's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cecelia: Was lied to by Aron yesterday that late fee plus $*.** credit would be done and my bill reduced to $**.** per month as it was supposed to be per phone call last month. Lied to by Dennis today that he would do a $** credit, and would take care of next * months and that phone bill could not be reduced, however after * months it would never change. Dennis transferred me to ATLANTA "Loyalty Dept" which is the retention dept where "Mena" said I did NOT even have AT&T because my * would not come up. Then she said she did not handle TX and "transferred" me, putting me on hold, then hanging up. Then got Anna through chat, who could not handle problem, kept repeating what I already knew, and put her mgr "Sean" on who was extremely unhelpful, cold and blunt, saying it was non-negotiable and that's the way it is. Sean is definitely VERY POOR "customer service" material."
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Cecelia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cecelia: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Cecelia: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Cecelia: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cecelia taken from his AT&T customer service problem that occurred on November 16th, 2017.