Air China: I am writing to express my disappointment and w...
A Air China customer review by GetHuman user ~Roary from November 17th, 2017
Background on ~Roary's case
GetHuman: ~Roary - can you tell our other Air China customers when your case took place?
~Roary: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Air China, and if so, how?
GetHuman: And which of these common Air China customer issues best describes the reason you wanted to talk to them?
(Shows ~Roary a list of common Air China problems)
~Roary: "Flight delayed" was why I was trying to call.
~Roary's review of Air China customer service
GetHuman: So how would you sum up your experience for GetHuman's Air China customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roary: I am writing to express my disappointment and worst experience with Air China, especially as part of STAR ALLIANCE GROUP.**Flight number: CA**** ******** **:**pm flight from Beijing to Guangzhou**Scenario:***) Arrived airport at *pm and check in. At about **:** pm on ******** we was informed the flight delayed to **:** pm. **) At **:** pm we was informed the flight CANCELLED, we quickly went to their airport staffs and notify them that we have to catch flight from Guangzhou to Singapore at ******* *:** pm (TIGER AIRWAY) and the ticket couldn't be changed.**) Air China airport staffs refused to listen or give any solutions. Instead, they pushed all responsibility to their manager and said there's no manager on duty and asked us to come back on second day to see what can be done.**) We explained clearly of the following point:*i) If we missed the actual flight to GZ, we won't be able to go back to Singapore by ********. Reason: a) The next available flight is **:** am from GZ to SINGAPOR
GetHuman: Let's quantify your experience contacting Air China. On a scale of 1 to 5, how easy is it go get help on a Air China problem?
~Roary: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roary: I'd give them a three out of five on communication.
GetHuman: And what about Air China's ability to quickly and effectively address your problem?
~Roary: For that I would say two out of five.
GetHuman: And finally- any advice for other Air China customers?
~Roary: Call them early in the day or late. Don't forget any personal or account information you might need for Air China to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roary taken from his Air China customer service problem that occurred on November 11th, 2017.