AirBnB: I was told that I would be switched to "Xavier...
A AirBnB customer review by GetHuman user ~pam seaton from November 17th, 2017
Background on ~pam seaton's case
GetHuman: ~pam seaton - can you tell our other AirBnB customers when your case took place?
~pam seaton: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~pam seaton a list of common AirBnB problems)
~pam seaton: "Change booking" was why I was trying to call.
~pam seaton's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pam seaton: I was told that I would be switched to "Xavier", who was in charge of my case.*I was then cut off. I gave up.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~pam seaton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pam seaton: I'd give them a four out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~pam seaton: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~pam seaton: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pam seaton taken from his AirBnB customer service problem that occurred on November 10th, 2017.