Atlantic City Electric: No customer service available during severe sto...
A Atlantic City Electric customer review by GetHuman user ~in the dark from November 28th, 2017
Background on ~in the dark's case
GetHuman: ~in the dark - can you tell our other Atlantic City Electric customers when your case took place?
~in the dark: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Atlantic City Electric, and if so, how?
GetHuman: And which of these common Atlantic City Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~in the dark a list of common Atlantic City Electric problems)
~in the dark: "Cancel service" was why I was trying to call.
~in the dark's review of Atlantic City Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Atlantic City Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~in the dark: No customer service available during severe storm service recovery after normal business hours. I can't believe they don't talk to customers who want better info than what is online!
GetHuman: Let's quantify your experience contacting Atlantic City Electric. On a scale of 1 to 5, how easy is it go get help on a Atlantic City Electric problem?
~in the dark: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~in the dark: I'd give them a one out of five on communication.
GetHuman: And what about Atlantic City Electric's ability to quickly and effectively address your problem?
~in the dark: For that I would say three out of five.
GetHuman: And finally- any advice for other Atlantic City Electric customers?
~in the dark: Call them early in the day or late. Don't forget any personal or account information you might need for Atlantic City Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~in the dark taken from his Atlantic City Electric customer service problem that occurred on November 18th, 2017.