Carl's Jr.: this Carl's Jr was horrible due to the fact tha...

A Carl's Jr. customer review by GetHuman user GetHuman-104031 from November 23rd, 2017

Background on GetHuman-104031's case

GetHuman: GetHuman-104031 - can you tell our other Carl's Jr. customers when your case took place?
GetHuman-104031: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Carl's Jr., and if so, how?
GetHuman-104031: I used the 877-799-7827 number I found for on the GetHuman Carl's Jr. customer phone number page I was on: Carl's Jr. Customer Service Phone Number
GetHuman: And which of these common Carl's Jr. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104031 a list of common Carl's Jr. problems)
GetHuman-104031: "Make a reservation" was why I was trying to call.

GetHuman-104031's review of Carl's Jr. customer service

GetHuman: So how would you sum up your experience for GetHuman's Carl's Jr. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104031: this Carl's Jr was horrible due to the fact that my famous stars were cold I order three of them chicken stars took forever for them to bring out my order it took me about ** minutes this was in Garden Grove California the one on the corner of Brookhurst and Chapman
GetHuman: Let's quantify your experience contacting Carl's Jr.. On a scale of 1 to 5, how easy is it go get help on a Carl's Jr. problem?
GetHuman-104031: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104031: I'd give them a three out of five on communication.
GetHuman: And what about Carl's Jr.'s ability to quickly and effectively address your problem?
GetHuman-104031: For that I would say one out of five.
GetHuman: And finally- any advice for other Carl's Jr. customers?
GetHuman-104031: Call them early in the day or late. Don't forget any personal or account information you might need for Carl's Jr. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104031 taken from his Carl's Jr. customer service problem that occurred on November 20th, 2017.

Carl's Jr.

2.00 of 5 stars | 20 reviews

GetHuman-104031's Carl's Jr. Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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