City of Cleveland Water Department: I can't believe that somebody waiting * days fo...
A City of Cleveland Water Department customer review by GetHuman user GetHuman-20370 from November 17th, 2017
Background on GetHuman-20370's case
GetHuman: GetHuman-20370 - can you tell our other City of Cleveland Water Department customers when your case took place?
GetHuman-20370: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20370 a list of common City of Cleveland Water Department problems)
GetHuman-20370: "Setup service" was why I was trying to call.
GetHuman-20370's review of City of Cleveland Water Department customer service
GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20370: I can't believe that somebody waiting * days for somebody to*come to change water meter. I am still without water in my apartment.
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
GetHuman-20370: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20370: I'd give them a three out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
GetHuman-20370: For that I would say one out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
GetHuman-20370: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20370 taken from his City of Cleveland Water Department customer service problem that occurred on November 14th, 2017.