City of Cleveland Water Department: Was double charged

A City of Cleveland Water Department customer review by GetHuman user GetHuman55897 from December 8th, 2017

Background on GetHuman55897's case

GetHuman: GetHuman55897 - can you tell our other City of Cleveland Water Department customers when your case took place?
GetHuman55897: Yes I can. It was afternoon, on December 4th.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman55897: I used the 216-664-3130 number I found for on the GetHuman City of Cleveland Water Department customer phone number page I was on: City of Cleveland Water Department Customer Service Phone Number
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman55897 a list of common City of Cleveland Water Department problems)
GetHuman55897: "Cancel service" was why I was trying to call.

GetHuman55897's review of City of Cleveland Water Department customer service

GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman55897: Was double charged
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman55897: I was sent a water bill at the same time I was auto charged for the same bill. Both were paid.
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
GetHuman55897: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman55897: I'd give them a two out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
GetHuman55897: For that I would say one out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
GetHuman55897: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman55897 taken from his City of Cleveland Water Department customer service problem that occurred on December 4th, 2017.

City of Cleveland Water Department

1.00 of 5 stars | 23 reviews

GetHuman55897's City of Cleveland Water Department Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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