City of Cleveland Water Department: I have had several issues with the Cleveland Wa...
A City of Cleveland Water Department customer review by GetHuman user ~rcatwoman from November 22nd, 2017
Background on ~rcatwoman's case
GetHuman: ~rcatwoman - can you tell our other City of Cleveland Water Department customers when your case took place?
~rcatwoman: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows ~rcatwoman a list of common City of Cleveland Water Department problems)
~rcatwoman: "Change appointment" was why I was trying to call.
~rcatwoman's review of City of Cleveland Water Department customer service
GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rcatwoman: I have had several issues with the Cleveland Water Dept. It started two years ago with a $***.** bill which they wanted half of or they were going to shut us off. I couldn't pay half was only able to pay $***.** so they cut us off then charged us a reconnection fee of $***.** on top of my remaining balance, again wanted half. Finally were able to do billing plan after showing up at their address listed on the bill and talking to a representative. Finally paid the bill off in full and the first bill a month later was a threat of shut-off again waiting at my door. We do have other bills and after sucking us dry want more right away. We are behind on everything trying to make the water dept. not shut-off our service again. They are just rude on the phone and have no humanity my husband and I have both been victims to downsizing in this economy. They are not a very understanding company. It just amazes me that they leave service on at abandoned homes, but the ones that are lived in are cut
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
~rcatwoman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rcatwoman: I'd give them a one out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
~rcatwoman: For that I would say one out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
~rcatwoman: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rcatwoman taken from his City of Cleveland Water Department customer service problem that occurred on November 20th, 2017.