City of Cleveland Water Department: My last home was lost in forclosure. I moved ou...
A City of Cleveland Water Department customer review by GetHuman user ~Tom from November 21st, 2017
Background on ~Tom's case
GetHuman: ~Tom - can you tell our other City of Cleveland Water Department customers when your case took place?
~Tom: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common City of Cleveland Water Department problems)
~Tom: "Complaint" was why I was trying to call.
~Tom's review of City of Cleveland Water Department customer service
GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: My last home was lost in forclosure. I moved out of house last September. I called Cleveland Water department to turn my water off to that house October **th ****. They just sent me a bill for $**** saying they did an actual read. They did Not turn water off when I requested. I asked why I am responsible for any bills becuase they ignored my request. They said its my responsibility to pay bill even if its their mistake!! They said to check old house for leaks and of course there are none. Main water shutoff inside of house was turned off before I moved out!!! They would not allow me to speak with a supervisor! JUst put me on hold and allegedly spoke to their supervisor.
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
~Tom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a one out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
~Tom: For that I would say two out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his City of Cleveland Water Department customer service problem that occurred on November 19th, 2017.