City of Cleveland Water Department: the first rep. was rude. Called back concerning...
A City of Cleveland Water Department customer review by GetHuman user ~Ignored from November 21st, 2017
Background on ~Ignored's case
GetHuman: ~Ignored - can you tell our other City of Cleveland Water Department customers when your case took place?
~Ignored: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to City of Cleveland Water Department, and if so, how?
GetHuman: And which of these common City of Cleveland Water Department customer issues best describes the reason you wanted to talk to them?
(Shows ~Ignored a list of common City of Cleveland Water Department problems)
~Ignored: "Complaint" was why I was trying to call.
~Ignored's review of City of Cleveland Water Department customer service
GetHuman: So how would you sum up your experience for GetHuman's City of Cleveland Water Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ignored: the first rep. was rude. Called back concerning a ****.** bill that they claim one person uses. No leaks, refused to come out or speak to supervisor. A supervisor should call back in ** to ** hours. Did not tell what time. Very unprofessional.
GetHuman: Let's quantify your experience contacting City of Cleveland Water Department. On a scale of 1 to 5, how easy is it go get help on a City of Cleveland Water Department problem?
~Ignored: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ignored: I'd give them a two out of five on communication.
GetHuman: And what about City of Cleveland Water Department's ability to quickly and effectively address your problem?
~Ignored: For that I would say one out of five.
GetHuman: And finally- any advice for other City of Cleveland Water Department customers?
~Ignored: Call them early in the day or late. Don't forget any personal or account information you might need for City of Cleveland Water Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ignored taken from his City of Cleveland Water Department customer service problem that occurred on November 19th, 2017.