Columbia Gas of Ohio: I used the call back feature, I was called back...
A Columbia Gas of Ohio customer review by GetHuman user ~joesmary from November 21st, 2017
Background on ~joesmary's case
GetHuman: ~joesmary - can you tell our other Columbia Gas of Ohio customers when your case took place?
~joesmary: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Columbia Gas of Ohio, and if so, how?
GetHuman: And which of these common Columbia Gas of Ohio customer issues best describes the reason you wanted to talk to them?
(Shows ~joesmary a list of common Columbia Gas of Ohio problems)
~joesmary: "Lower my bill" was why I was trying to call.
~joesmary's review of Columbia Gas of Ohio customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Gas of Ohio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joesmary: I used the call back feature, I was called back within * minutes and my out of the ordinary question was answered in a kind, prompt manner.
GetHuman: Let's quantify your experience contacting Columbia Gas of Ohio. On a scale of 1 to 5, how easy is it go get help on a Columbia Gas of Ohio problem?
~joesmary: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joesmary: I'd give them a three out of five on communication.
GetHuman: And what about Columbia Gas of Ohio's ability to quickly and effectively address your problem?
~joesmary: For that I would say two out of five.
GetHuman: And finally- any advice for other Columbia Gas of Ohio customers?
~joesmary: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Gas of Ohio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joesmary taken from his Columbia Gas of Ohio customer service problem that occurred on November 18th, 2017.