Comfort Inn: As soon as we got here the manager told me and...
A Comfort Inn customer review by GetHuman user ~russell2014 from November 24th, 2017
Background on ~russell2014's case
GetHuman: ~russell2014 - can you tell our other Comfort Inn customers when your case took place?
~russell2014: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Comfort Inn, and if so, how?
GetHuman: And which of these common Comfort Inn customer issues best describes the reason you wanted to talk to them?
(Shows ~russell2014 a list of common Comfort Inn problems)
~russell2014: "Cancel booking" was why I was trying to call.
~russell2014's review of Comfort Inn customer service
GetHuman: So how would you sum up your experience for GetHuman's Comfort Inn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~russell2014: As soon as we got here the manager told me and my wife that our great uncle had a few days to fax information relating to our stay and then the following day the same manager told us we had untill *pm to fax the information even after we paid ***.** for a week stay or we had to leave. He was more than rude. On top of it the maids don't want to clean the rooms every day or they continuously knock on the doors before *am to see if they can hurry up and clean the room, while we are still sleeping. Then on Friday my wife and I decide to go in the hot tube and it doesn't work, so they drain all the water out of it. Then on Saturday I go in the morning for breakfast and pour orange juice in a cup and there's dead bugs inside the juice. The night manager tells me it's because people come in and out through the side door, but that is just disgusting and wrong. I swear this has been a week of pure **** and I thought we were paying for a nicer hotel. I am not one to complain, but I can't see mys
GetHuman: Let's quantify your experience contacting Comfort Inn. On a scale of 1 to 5, how easy is it go get help on a Comfort Inn problem?
~russell2014: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~russell2014: I'd give them a two out of five on communication.
GetHuman: And what about Comfort Inn's ability to quickly and effectively address your problem?
~russell2014: For that I would say five out of five.
GetHuman: And finally- any advice for other Comfort Inn customers?
~russell2014: Call them early in the day or late. Don't forget any personal or account information you might need for Comfort Inn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~russell2014 taken from his Comfort Inn customer service problem that occurred on November 15th, 2017.