DISH: I am a customer first and have been in supervis...
A DISH customer review by GetHuman user GetHuman-104553 from November 25th, 2017
Background on GetHuman-104553's case
GetHuman: GetHuman-104553 - can you tell our other DISH customers when your case took place?
GetHuman-104553: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104553 a list of common DISH problems)
GetHuman-104553: "Cancel Service" was why I was trying to call.
GetHuman-104553's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104553: I am a customer first and have been in supervisor position for years in service however I spoke with one of you alls supervisor by the name of Lemuel and she was very rude and kept me on hold for **mins in which is not acceptable also she stated that I was giving the wrong information by one of their agents and turned my service off. That was not my fault that she was not trained correctly however I should not have gotten my service interrupted because of lack of training. I want something done about this and will not stop until someone respond to me in regards to my issue. No one as a customer or a human being should be treated as though they are beneath anyone, I dont care what position you have.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-104553: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104553: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-104553: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-104553: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104553 taken from his DISH customer service problem that occurred on November 15th, 2017.