DirecTV: Not happy! You cancelled cbs channel...our fav...
A DirecTV customer review by GetHuman user ~Barbara MESCHKE from November 23rd, 2017
Background on ~Barbara MESCHKE's case
GetHuman: ~Barbara MESCHKE - can you tell our other DirecTV customers when your case took place?
~Barbara MESCHKE: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara MESCHKE a list of common DirecTV problems)
~Barbara MESCHKE: "Service Outage" was why I was trying to call.
~Barbara MESCHKE's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara MESCHKE: Not happy! You cancelled cbs channel...our favorite and offered to give us a $** credit...this is horrible. Many channels we never watch, but this one always...blue bloods, local football Browns, NCIS, Perception...and on and on...all the shows we love...HOW COULD YOU DO THIS...and then expect us to settle for a $** credit??? And the wait for ** minutes on the phone and never get a rep to complain...good reason to look elsewhere.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Barbara MESCHKE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara MESCHKE: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Barbara MESCHKE: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Barbara MESCHKE: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara MESCHKE taken from his DirecTV customer service problem that occurred on November 16th, 2017.