Dodge: Looking for a progressive response to get my Do...
A Dodge customer review by GetHuman user GetHuman-7624 from November 20th, 2017
Background on GetHuman-7624's case
GetHuman: GetHuman-7624 - can you tell our other Dodge customers when your case took place?
GetHuman-7624: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Dodge, and if so, how?
GetHuman: And which of these common Dodge customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-7624 a list of common Dodge problems)
GetHuman-7624: "Returns" was why I was trying to call.
GetHuman-7624's review of Dodge customer service
GetHuman: So how would you sum up your experience for GetHuman's Dodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-7624: Looking for a progressive response to get my Dodge **** transmission repaired. It was dropped off Feb,**,**** and was informed the parts might be in by March **th. Completely unacceptable for a commercial vehicle.
GetHuman: Let's quantify your experience contacting Dodge. On a scale of 1 to 5, how easy is it go get help on a Dodge problem?
GetHuman-7624: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-7624: I'd give them a three out of five on communication.
GetHuman: And what about Dodge's ability to quickly and effectively address your problem?
GetHuman-7624: For that I would say two out of five.
GetHuman: And finally- any advice for other Dodge customers?
GetHuman-7624: Call them early in the day or late. Don't forget any personal or account information you might need for Dodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-7624 taken from his Dodge customer service problem that occurred on November 16th, 2017.