ESPN.com: I spoke to ESPN about a rogue subscription. I...
A ESPN.com customer review by GetHuman user ~Runaround4X from November 17th, 2017
Background on ~Runaround4X's case
GetHuman: ~Runaround4X - can you tell our other ESPN.com customers when your case took place?
~Runaround4X: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to ESPN.com, and if so, how?
GetHuman: And which of these common ESPN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Runaround4X a list of common ESPN.com problems)
~Runaround4X: "Cancel an Order" was why I was trying to call.
~Runaround4X's review of ESPN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ESPN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Runaround4X: I spoke to ESPN about a rogue subscription. I got a rep. in * minutes, but I ended up on a dead transfer line for ** minutes. I called the ESPN Magazine (***-***-****) number left to me prior the transfer. They denied any responsibility and gave me the number to Sub Data Pro (***-***-****). After calling a rep there, I was given the number to America's Reader's Choice (***-***-****). I spoke with a woman who had attitude, but she finally was able to supposedly cancel a subscription where there was NO formal recording or signature of a subscription request.
GetHuman: Let's quantify your experience contacting ESPN.com. On a scale of 1 to 5, how easy is it go get help on a ESPN.com problem?
~Runaround4X: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Runaround4X: I'd give them a one out of five on communication.
GetHuman: And what about ESPN.com's ability to quickly and effectively address your problem?
~Runaround4X: For that I would say two out of five.
GetHuman: And finally- any advice for other ESPN.com customers?
~Runaround4X: Call them early in the day or late. Don't forget any personal or account information you might need for ESPN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Runaround4X taken from his ESPN.com customer service problem that occurred on November 10th, 2017.