Facebook: Could not get through so not resolved any probl...
A Facebook customer review by GetHuman user ~Anthony Crook from November 24th, 2017
Background on ~Anthony Crook's case
GetHuman: ~Anthony Crook - can you tell our other Facebook customers when your case took place?
~Anthony Crook: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Anthony Crook a list of common Facebook problems)
~Anthony Crook: "Technical support" was why I was trying to contact.
~Anthony Crook's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anthony Crook: Could not get through so not resolved any problems, they ask me to confirm my password etc but then dont recognise it. PATHETIC
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Anthony Crook: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anthony Crook: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Anthony Crook: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Anthony Crook: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anthony Crook taken from his Facebook customer service problem that occurred on November 18th, 2017.