Facebook: No Living Beings Are Helping Customers at The P...
A Facebook customer review by GetHuman user ~Daniel Suarez from November 27th, 2017
Background on ~Daniel Suarez's case
GetHuman: ~Daniel Suarez - can you tell our other Facebook customers when your case took place?
~Daniel Suarez: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Daniel Suarez a list of common Facebook problems)
~Daniel Suarez: "Technical support" was why I was trying to contact.
~Daniel Suarez's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daniel Suarez: No Living Beings Are Helping Customers at The Present Time.So.... Do Something About That Lightning Quick.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Daniel Suarez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daniel Suarez: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Daniel Suarez: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Daniel Suarez: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daniel Suarez taken from his Facebook customer service problem that occurred on November 20th, 2017.