Facebook: This stupid thing won't let me change it to my...
A Facebook customer review by GetHuman user ~Alyssa Watkin from November 27th, 2017
Background on ~Alyssa Watkin 's case
GetHuman: ~Alyssa Watkin - can you tell our other Facebook customers when your case took place?
~Alyssa Watkin : Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Alyssa Watkin a list of common Facebook problems)
~Alyssa Watkin : "Setup an account" was why I was trying to contact.
~Alyssa Watkin 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alyssa Watkin : This stupid thing won't let me change it to my real birthday bc at the time I got a Facebook I was nine it really irritates me that this is very unhelpful
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Alyssa Watkin : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alyssa Watkin : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Alyssa Watkin : For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Alyssa Watkin : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alyssa Watkin taken from his Facebook customer service problem that occurred on November 18th, 2017.