FedEx (Canada): Package was shown to be arriving on a date by...
A FedEx (Canada) customer review by GetHuman user ~4*60 from November 6th, 2017
Background on ~4*60's case
GetHuman: ~4*60 - can you tell our other FedEx (Canada) customers when your case took place?
~4*60: Yes. It was middle of the night, on November 1st.
GetHuman: Did you reach out to FedEx (Canada), and if so, how?
GetHuman: And which of these common FedEx (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~4*60 a list of common FedEx (Canada) problems)
~4*60: "Complaint" was why I was trying to call.
~4*60's review of FedEx (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~4*60: Package was shown to be arriving on a date by *:** PM. Friday before long weekend. Fedex seemed to think that blaming the "agent" in the area for non-delivery would get them off the hook. News guys..It's YOUR agent!!!!!!!!! You are responsible for someone buggering off early before a long weekend and not serving your customers!
GetHuman: Let's quantify your experience contacting FedEx (Canada). On a scale of 1 to 5, how easy is it go get help on a FedEx (Canada) problem?
~4*60: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~4*60: I'd give them a five out of five on communication.
GetHuman: And what about FedEx (Canada)'s ability to quickly and effectively address your problem?
~4*60: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx (Canada) customers?
~4*60: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~4*60 taken from his FedEx (Canada) customer service problem that occurred on November 1st, 2017.