FedEx (Canada): FedEX - worst company to deal with
A FedEx (Canada) customer review by GetHuman user GetHuman25039 from December 5th, 2017
Background on GetHuman25039's case
GetHuman: GetHuman25039 - can you tell our other FedEx (Canada) customers when your case took place?
GetHuman25039: Yup. It was afternoon, on November 26th.
GetHuman: Did you reach out to FedEx (Canada), and if so, how?
GetHuman: And which of these common FedEx (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman25039 a list of common FedEx (Canada) problems)
GetHuman25039: "Overcharge/Strange charge" was why I was trying to call.
GetHuman25039's review of FedEx (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman25039: FedEX - worst company to deal with
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman25039: I just spoke with one of the FedEx customer service rep and shocked with his unprofessional and unqualified way to handle a request. He had no desire whatsoever to understand our reasonable request and seems like they just don't care. Worst company to deal with.
GetHuman: Let's quantify your experience contacting FedEx (Canada). On a scale of 1 to 5, how easy is it go get help on a FedEx (Canada) problem?
GetHuman25039: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman25039: I'd give them a five out of five on communication.
GetHuman: And what about FedEx (Canada)'s ability to quickly and effectively address your problem?
GetHuman25039: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx (Canada) customers?
GetHuman25039: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman25039 taken from his FedEx (Canada) customer service problem that occurred on November 26th, 2017.