FedEx (Canada): Online retailer sent replacement item by Fedex...

A FedEx (Canada) customer review by GetHuman user ~not happy from November 19th, 2017

Background on ~not happy's case

GetHuman: ~not happy - can you tell our other FedEx (Canada) customers when your case took place?
~not happy: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to FedEx (Canada), and if so, how?
~not happy: I used the 800-463-3339 number I found for on the GetHuman FedEx (Canada) customer phone number page I was on: FedEx (Canada) Customer Service Phone Number
GetHuman: And which of these common FedEx (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common FedEx (Canada) problems)
~not happy: "Complaint" was why I was trying to call.

~not happy's review of FedEx (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: Online retailer sent replacement item by Fedex instead of by USPS. I was charged a brokerage fee. * calls to *** number* operators couldnt explain this. Fedex website explains why but it is hard to find. Shipper agreed to reimburse me so I paid, got electronic receipt from FedEx. Nearly two weeks later a collection agency is trying to collect same amount again.
GetHuman: Let's quantify your experience contacting FedEx (Canada). On a scale of 1 to 5, how easy is it go get help on a FedEx (Canada) problem?
~not happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a four out of five on communication.
GetHuman: And what about FedEx (Canada)'s ability to quickly and effectively address your problem?
~not happy: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx (Canada) customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his FedEx (Canada) customer service problem that occurred on November 10th, 2017.

FedEx (Canada)

2.00 of 5 stars | 26 reviews

~not happy's FedEx (Canada) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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