FedEx (Canada): My bills are usually under $** so I let them go...
A FedEx (Canada) customer review by GetHuman user ~NOT HAPPY WITH FEDEX from November 21st, 2017
Background on ~NOT HAPPY WITH FEDEX's case
GetHuman: ~NOT HAPPY WITH FEDEX - can you tell our other FedEx (Canada) customers when your case took place?
~NOT HAPPY WITH FEDEX: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to FedEx (Canada), and if so, how?
GetHuman: And which of these common FedEx (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT HAPPY WITH FEDEX a list of common FedEx (Canada) problems)
~NOT HAPPY WITH FEDEX: "Lost package" was why I was trying to call.
~NOT HAPPY WITH FEDEX's review of FedEx (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT HAPPY WITH FEDEX: My bills are usually under $** so I let them go until I receive a notice from them and then I phone and use me CC to pay. This time, they sent it to collections and when I phoned FedEx to pay, the nasty person said I have to send a cheque, I asked why they took my CC last time and she rudely told me NO! I have to send a cheque.*I deal with many vendors, but FedEx is the worst.
GetHuman: Let's quantify your experience contacting FedEx (Canada). On a scale of 1 to 5, how easy is it go get help on a FedEx (Canada) problem?
~NOT HAPPY WITH FEDEX: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT HAPPY WITH FEDEX: I'd give them a three out of five on communication.
GetHuman: And what about FedEx (Canada)'s ability to quickly and effectively address your problem?
~NOT HAPPY WITH FEDEX: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx (Canada) customers?
~NOT HAPPY WITH FEDEX: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT HAPPY WITH FEDEX taken from his FedEx (Canada) customer service problem that occurred on November 18th, 2017.