FedEx (Canada): WORST EXPERIENCE EVER!!! Avoid if possible!!! I...
A FedEx (Canada) customer review by GetHuman user GetHuman-isis_ma from November 28th, 2017
Background on GetHuman-isis_ma's case
GetHuman: GetHuman-isis_ma - can you tell our other FedEx (Canada) customers when your case took place?
GetHuman-isis_ma: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to FedEx (Canada), and if so, how?
GetHuman: And which of these common FedEx (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-isis_ma a list of common FedEx (Canada) problems)
GetHuman-isis_ma: "Make a shipment" was why I was trying to call.
GetHuman-isis_ma's review of FedEx (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-isis_ma: WORST EXPERIENCE EVER!!! Avoid if possible!!! I ordered an incredibly important book for my masters degree a week before class started and now, a month later, I still don't have it. When the package didn't arrive when I expected it to, I tracked it online only to find that it was already here in Edmonton but that FedEx couldn't find my address. I found this strange as I had also ordered several other books from many different sources and they had all easily found my place on time...if not early. My address is VERY straightforward. I call customer service so I can pick it up. I'm refused, the customer service rep was incredibly rude and abrupt. I'm told that I can only fill out a claim form. I explain that I don't care about that and that I don't want to complain. All I want is to pick up the book. Again, I'm refused. I fill out the claim report and their grand resolution was to SEND THE BOOK BACK! I call AGAIN to find out what on earth happened and why I was made to fill out a claim only to be ignored. I'm assured that a manager will call me in ** hours. Several days later NO ONE has called me so I call yet AGAIN. The customer service rep was INCREDIBLY RUDE. I told the story again and explained that I just needed answers as I was charged for the package a month ago and needed to get this settled. The rep asked me not to think of her as a liar. I started laughing and tried to explain that of course I didn't think that and that I wasn't blaming her or anything like that. I simply wanted to get this resolved. Before I could finish she actually moved the phone a bit away and then screamed "UGHHHH CAN YOU JUST LET ME TALK! JESUS!!!" I was so shocked that I didn't know what to do. After a few moments I managed to pick my jaw off the floor and hang up. First time EVER that I've hung up on a rep. Incompetent delivery, complete lack of organization and hands down, the worst customer service I've ever received.
GetHuman: Let's quantify your experience contacting FedEx (Canada). On a scale of 1 to 5, how easy is it go get help on a FedEx (Canada) problem?
GetHuman-isis_ma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-isis_ma: I'd give them a four out of five on communication.
GetHuman: And what about FedEx (Canada)'s ability to quickly and effectively address your problem?
GetHuman-isis_ma: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx (Canada) customers?
GetHuman-isis_ma: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-isis_ma taken from his FedEx (Canada) customer service problem that occurred on November 21st, 2017.