Fido: The automated machine here is TERRIBLE. After y...

A Fido customer review by GetHuman user ~axail from October 28th, 2017

Background on ~axail's case

GetHuman: ~axail - can you tell our other Fido customers when your case took place?
~axail: Yeah. It was morning, on October 23rd.
GetHuman: Did you reach out to Fido, and if so, how?
~axail: I used the 888-481-3436 number I found for on the GetHuman Fido customer phone number page I was on: Fido Customer Service Phone Number
GetHuman: And which of these common Fido customer issues best describes the reason you wanted to talk to them?
(Shows ~axail a list of common Fido problems)
~axail: "Overcharge/Strange charge" was why I was trying to call.

~axail's review of Fido customer service

GetHuman: So how would you sum up your experience for GetHuman's Fido customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~axail: The automated machine here is TERRIBLE. After you lose all patience is finally tranfers you to a human being and then (%** of the time) cuts you off so that you have to start the whole cycle again.
GetHuman: Let's quantify your experience contacting Fido. On a scale of 1 to 5, how easy is it go get help on a Fido problem?
~axail: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~axail: I'd give them a five out of five on communication.
GetHuman: And what about Fido's ability to quickly and effectively address your problem?
~axail: For that I would say two out of five.
GetHuman: And finally- any advice for other Fido customers?
~axail: Call them early in the day or late. Don't forget any personal or account information you might need for Fido to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~axail taken from his Fido customer service problem that occurred on October 23rd, 2017.

Fido

2.54 of 5 stars | 6 reviews

~axail's Fido Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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