Frigidaire: Called *-***-***-**** got a great rep.*My servi...
A Frigidaire customer review by GetHuman user GetHuman-194184 from November 17th, 2017
Background on GetHuman-194184's case
GetHuman: GetHuman-194184 - can you tell our other Frigidaire customers when your case took place?
GetHuman-194184: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-194184 a list of common Frigidaire problems)
GetHuman-194184: "Refund or cancel order" was why I was trying to call.
GetHuman-194184's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-194184: Called *-***-***-**** got a great rep.*My service contract had expired and the rep*was really helpful as I needed to renew my*service contract.*NOTE: Rep told me my credit card payment*would take ** days to cover my contract.*This was not stated in the contract I*received by mail. This means my washer is*not covered for ** days. Frigidaire--*you need to be up front with this info.*It is an unethical practice not to give*this information to your customers. If my*machine breaks down in that ** day window*guess who pays for the repairs. Not*Frigidaire--I do!! So BEWARE everyone--*your payment takes ** days to process. tf
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
GetHuman-194184: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-194184: I'd give them a four out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
GetHuman-194184: For that I would say three out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
GetHuman-194184: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-194184 taken from his Frigidaire customer service problem that occurred on November 8th, 2017.