Frigidaire: Dishwasher just out of warranty, had * service...
A Frigidaire customer review by GetHuman user ~Go China from November 22nd, 2017
Background on ~Go China's case
GetHuman: ~Go China - can you tell our other Frigidaire customers when your case took place?
~Go China: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~Go China a list of common Frigidaire problems)
~Go China: "Warranty" was why I was trying to call.
~Go China's review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Go China: Dishwasher just out of warranty, had * service calls in warranty and now it leaks badly. Wanted me to buy an extended warranty and wait ** days, then call for a repair to fix. This is the typical way today businesses work, customer last, profit first and they see no relationship. Never again Frigidaire, which I now call Hotaire.
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~Go China: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Go China: I'd give them a one out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~Go China: For that I would say five out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~Go China: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Go China taken from his Frigidaire customer service problem that occurred on November 13th, 2017.