Frigidaire: The service is horrible. Our washer is brand ne...
A Frigidaire customer review by GetHuman user ~Buyers beware! from November 28th, 2017
Background on ~Buyers beware!'s case
GetHuman: ~Buyers beware! - can you tell our other Frigidaire customers when your case took place?
~Buyers beware!: Yes I can. It was afternoon, on November 26th.
GetHuman: Did you reach out to Frigidaire, and if so, how?
GetHuman: And which of these common Frigidaire customer issues best describes the reason you wanted to talk to them?
(Shows ~Buyers beware! a list of common Frigidaire problems)
~Buyers beware!: "Warranty claim" was why I was trying to call.
~Buyers beware!'s review of Frigidaire customer service
GetHuman: So how would you sum up your experience for GetHuman's Frigidaire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Buyers beware!: The service is horrible. Our washer is brand new and does not work. We have been without a washer for * weeks. We set up appointments twice, but no one came or even called. I will never buy another Frigidaire appliance again because of this experience. Buyers beware!
GetHuman: Let's quantify your experience contacting Frigidaire. On a scale of 1 to 5, how easy is it go get help on a Frigidaire problem?
~Buyers beware!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Buyers beware!: I'd give them a five out of five on communication.
GetHuman: And what about Frigidaire's ability to quickly and effectively address your problem?
~Buyers beware!: For that I would say one out of five.
GetHuman: And finally- any advice for other Frigidaire customers?
~Buyers beware!: Call them early in the day or late. Don't forget any personal or account information you might need for Frigidaire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Buyers beware! taken from his Frigidaire customer service problem that occurred on November 26th, 2017.