JCPenney: After having a ** yr acct with JCP,I logged on...
A JCPenney customer review by GetHuman user ~bernie from November 12th, 2017
Background on ~bernie's case
GetHuman: ~bernie - can you tell our other JCPenney customers when your case took place?
~bernie: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~bernie a list of common JCPenney problems)
~bernie: "Return an Item" was why I was trying to call.
~bernie's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bernie: After having a ** yr acct with JCP,I logged on to my acct and was refused entry b*c they could not "validate"me or my SS*,acct*, DOB,address,email or password.Took ** mns and still no appropriate voice prompts for my prob.I was trying to find out where my bill was and found out from a very rude rep that it was returned by PO.JCP changed my address to PObox.The rep blamed it all on me.Spoke with *nd rep & finally resolved the prob even though I was given * different balances.No explanation given only blame for me ! Ridiculous customer relations, no apologies given !! See ya JCP !!
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~bernie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bernie: I'd give them a four out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~bernie: For that I would say three out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~bernie: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bernie taken from his JCPenney customer service problem that occurred on November 11th, 2017.