JCPenney: I placed an order online and after it being bac...
A JCPenney customer review by GetHuman user ~Anon from November 21st, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other JCPenney customers when your case took place?
~Anon: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common JCPenney problems)
~Anon: "Track order" was why I was trying to call.
~Anon's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I placed an order online and after it being back ordered three times decided to call a representative and cancel it. Among having it canceled I was told the money spent would be credited back to my card within three days. On the fourth day of checking the balance I called to see if something had gone wrong. After being told I was never charged for the order, then being told it would take up to ** days I was finally informed that to get my refund I needed to make a claim and from there they could only send me a check within two weeks. So if I had never checked the balance or called, the company would have pocketed the hundred dollars I spent.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a three out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Anon: For that I would say two out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his JCPenney customer service problem that occurred on November 13th, 2017.