JCPenney: I waited at the check out while the associate t...
A JCPenney customer review by GetHuman user ~mskittycat from November 14th, 2017
Background on ~mskittycat's case
GetHuman: ~mskittycat - can you tell our other JCPenney customers when your case took place?
~mskittycat: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~mskittycat a list of common JCPenney problems)
~mskittycat: "Cancel order" was why I was trying to call.
~mskittycat's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mskittycat: I waited at the check out while the associate texted on her personal phone after saying she would check me out. I left when she finished without buying.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~mskittycat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mskittycat: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~mskittycat: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~mskittycat: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mskittycat taken from his JCPenney customer service problem that occurred on November 13th, 2017.