JCPenney: Reoccurring issue while visiting the salon in F...
A JCPenney customer review by GetHuman user ~Robin from November 21st, 2017
Background on ~Robin's case
GetHuman: ~Robin - can you tell our other JCPenney customers when your case took place?
~Robin: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin a list of common JCPenney problems)
~Robin: "Change order" was why I was trying to call.
~Robin's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin: Reoccurring issue while visiting the salon in Fayetteville, N.C. My stylist has always been very professional and enjoyable. I Wish I could say the same about the salon manager Vickie. Knowing many of the stylists there for years.Vickie rudely spoke about a stylist to another stylist while I was standing right there. This is not the first time I've experienced this behavior from her. The atmosphere has changed drastically over the * months in that salon. If is wasn't for the great hair care from Shaunte. My family and I would not bother going back in that salon. Thank you Shaunte for keeping my family and I looking wonderful.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Robin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin: I'd give them a three out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Robin: For that I would say two out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Robin: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin taken from his JCPenney customer service problem that occurred on November 17th, 2017.