JCPenney: the service in the grand rapids mich was horrib...
A JCPenney customer review by GetHuman user ~notanymore from November 11th, 2017
Background on ~notanymore's case
GetHuman: ~notanymore - can you tell our other JCPenney customers when your case took place?
~notanymore: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~notanymore a list of common JCPenney problems)
~notanymore: "Change order" was why I was trying to call.
~notanymore's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~notanymore: the service in the grand rapids mich was horrible the woman grabbed the sandal out off my hand,never came back last saw her ringing at register???? never again tooo many stores out there that will take my money
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~notanymore: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~notanymore: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~notanymore: For that I would say four out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~notanymore: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~notanymore taken from his JCPenney customer service problem that occurred on November 5th, 2017.