Keurig: i've had mine for about a year and i clean it o...
A Keurig customer review by GetHuman user ~coffee lady from November 27th, 2017
Background on ~coffee lady's case
GetHuman: ~coffee lady - can you tell our other Keurig customers when your case took place?
~coffee lady: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows ~coffee lady a list of common Keurig problems)
~coffee lady: "Cancel order" was why I was trying to call.
~coffee lady's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~coffee lady: i've had mine for about a year and i clean it out every time i use it and i buy the kcups that are made for it and it keeps telling me opps i think i need a new one problems problems....not happy with it keruig *.*
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
~coffee lady: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~coffee lady: I'd give them a five out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
~coffee lady: For that I would say two out of five.
GetHuman: And finally- any advice for other Keurig customers?
~coffee lady: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~coffee lady taken from his Keurig customer service problem that occurred on November 21st, 2017.