Kmart: Store to store call about item resulted in unne...
A Kmart customer review by GetHuman user GetHuman-hirzelr from December 1st, 2017
Background on GetHuman-hirzelr's case
GetHuman: GetHuman-hirzelr - can you tell our other Kmart customers when your case took place?
GetHuman-hirzelr: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hirzelr a list of common Kmart problems)
GetHuman-hirzelr: "Make a purchase" was why I was trying to call.
GetHuman-hirzelr's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hirzelr: Store to store call about item resulted in unnecessary trip for item that wasn't available.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-hirzelr: Hi! I went to the Macon Rd. (Columbus, Ga) store looking for January's Love Inspired Historical (LIH) books on ****, only to find they hadn't gotten them in yet. I had a lady at the service desk call to find out if the other store in town had them. It took quite a while, and * calls. She was told that they had them. I went to the other store, only to find out they had November's LIH books on the shelf, instead. It was frustrating. * Not only that, when I showed them the coupon postcard I'd received in the mail *Members get $** back in points! Exp. *******)*, they said that even though it didn't say so, the coupon probably wouldn't work on the books. That was even more aggravating. I left without buying anything, to get the books from your competition. I would prefer buying from your stores, as I'd like you to stay in business. Please make it easier! Thanks!
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-hirzelr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hirzelr: I'd give them a three out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-hirzelr: For that I would say two out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-hirzelr: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hirzelr taken from his Kmart customer service problem that occurred on November 25th, 2017.