Maryland Health Connection: I called and got someone after ** minutes of be...
A Maryland Health Connection customer review by GetHuman user ~Angry customer from November 27th, 2017
Background on ~Angry customer's case
GetHuman: ~Angry customer - can you tell our other Maryland Health Connection customers when your case took place?
~Angry customer: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Maryland Health Connection, and if so, how?
GetHuman: And which of these common Maryland Health Connection customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry customer a list of common Maryland Health Connection problems)
~Angry customer: "Renew coverage" was why I was trying to call.
~Angry customer's review of Maryland Health Connection customer service
GetHuman: So how would you sum up your experience for GetHuman's Maryland Health Connection customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry customer: I called and got someone after ** minutes of being on hold only to be told she couldn't help me and had to transfer to another department. I was on hold for another ** mins!!!
GetHuman: Let's quantify your experience contacting Maryland Health Connection. On a scale of 1 to 5, how easy is it go get help on a Maryland Health Connection problem?
~Angry customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry customer: I'd give them a four out of five on communication.
GetHuman: And what about Maryland Health Connection's ability to quickly and effectively address your problem?
~Angry customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Maryland Health Connection customers?
~Angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Maryland Health Connection to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry customer taken from his Maryland Health Connection customer service problem that occurred on November 20th, 2017.