Maytag: Very disappointing when you spend alot of money...

A Maytag customer review by GetHuman user GetHuman-107901 from November 25th, 2017

Background on GetHuman-107901's case

GetHuman: GetHuman-107901 - can you tell our other Maytag customers when your case took place?
GetHuman-107901: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Maytag, and if so, how?
GetHuman-107901: I used the 800-344-1274 number I found for on the GetHuman Maytag customer phone number page I was on: Maytag Customer Service Phone Number
GetHuman: And which of these common Maytag customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107901 a list of common Maytag problems)
GetHuman-107901: "Returns" was why I was trying to call.

GetHuman-107901's review of Maytag customer service

GetHuman: So how would you sum up your experience for GetHuman's Maytag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107901: Very disappointing when you spend alot of money on a Maytag washer and the tag on the front of the unit says Built strong to last. Washer bearing went out in * years. That is not a quality product. The bearing should last alot longer then that. Customer service said they would not cover . I Will never purchase another Maytag product ever again.
GetHuman: Let's quantify your experience contacting Maytag. On a scale of 1 to 5, how easy is it go get help on a Maytag problem?
GetHuman-107901: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107901: I'd give them a three out of five on communication.
GetHuman: And what about Maytag's ability to quickly and effectively address your problem?
GetHuman-107901: For that I would say two out of five.
GetHuman: And finally- any advice for other Maytag customers?
GetHuman-107901: Call them early in the day or late. Don't forget any personal or account information you might need for Maytag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107901 taken from his Maytag customer service problem that occurred on November 21st, 2017.

Maytag

1.67 of 5 stars | 47 reviews

GetHuman-107901's Maytag Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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