Mazda: Got a recorded message that they are in a meeti...
A Mazda customer review by GetHuman user ~Ellie's Granma from November 27th, 2017
Background on ~Ellie's Granma's case
GetHuman: ~Ellie's Granma - can you tell our other Mazda customers when your case took place?
~Ellie's Granma: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Mazda, and if so, how?
GetHuman: And which of these common Mazda customer issues best describes the reason you wanted to talk to them?
(Shows ~Ellie's Granma a list of common Mazda problems)
~Ellie's Granma: "Where to buy" was why I was trying to call.
~Ellie's Granma's review of Mazda customer service
GetHuman: So how would you sum up your experience for GetHuman's Mazda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ellie's Granma: Got a recorded message that they are in a meeting, will be answering the calls ** minutes ago, call back!
GetHuman: Let's quantify your experience contacting Mazda. On a scale of 1 to 5, how easy is it go get help on a Mazda problem?
~Ellie's Granma: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ellie's Granma: I'd give them a one out of five on communication.
GetHuman: And what about Mazda's ability to quickly and effectively address your problem?
~Ellie's Granma: For that I would say two out of five.
GetHuman: And finally- any advice for other Mazda customers?
~Ellie's Granma: Call them early in the day or late. Don't forget any personal or account information you might need for Mazda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ellie's Granma taken from his Mazda customer service problem that occurred on November 17th, 2017.