Megabus: I tried * times to get a representative to veri...
A Megabus customer review by GetHuman user ~eunice dervin from November 9th, 2017
Background on ~eunice dervin's case
GetHuman: ~eunice dervin - can you tell our other Megabus customers when your case took place?
~eunice dervin: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~eunice dervin a list of common Megabus problems)
~eunice dervin: "Missing item" was why I was trying to call.
~eunice dervin's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eunice dervin: I tried * times to get a representative to verify my trip. I kept going around in circles. Dis gusted. I need to verify my trip to detroit march **th.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~eunice dervin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eunice dervin: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~eunice dervin: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
~eunice dervin: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eunice dervin taken from his Megabus customer service problem that occurred on November 4th, 2017.