Metro PCS: i was on the phone for more than *** hour no on...
A Metro PCS customer review by GetHuman user ~not satisfied from November 18th, 2017
Background on ~not satisfied's case
GetHuman: ~not satisfied - can you tell our other Metro PCS customers when your case took place?
~not satisfied: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~not satisfied a list of common Metro PCS problems)
~not satisfied: "Payment Arrangement" was why I was trying to call.
~not satisfied's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not satisfied: i was on the phone for more than *** hour no one picked up the phone no service on my phone for *hours and no one to ask whats going on. this is terrible
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~not satisfied: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not satisfied: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~not satisfied: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~not satisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not satisfied taken from his Metro PCS customer service problem that occurred on November 16th, 2017.