Old Navy: After waiting ** long frustrating minutes tryin...
A Old Navy customer review by GetHuman user GetHuman-168520 from November 14th, 2017
Background on GetHuman-168520's case
GetHuman: GetHuman-168520 - can you tell our other Old Navy customers when your case took place?
GetHuman-168520: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168520 a list of common Old Navy problems)
GetHuman-168520: "Change order" was why I was trying to call.
GetHuman-168520's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168520: After waiting ** long frustrating minutes trying to talk to someone using the customer service number given on the *Old Navy bill, I finally hung up and called the number given on the GetHuman site. My call was answered by a human in less than * minute and my problem was solved in less than * minutes. Thank you GetHuman!!************navy bill
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
GetHuman-168520: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168520: I'd give them a three out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
GetHuman-168520: For that I would say two out of five.
GetHuman: And finally- any advice for other Old Navy customers?
GetHuman-168520: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168520 taken from his Old Navy customer service problem that occurred on November 10th, 2017.