OptumRx: Finally I spoke to a supervisor who ordered an...
A OptumRx customer review by GetHuman user GetHuman-248822 from November 19th, 2017
Background on GetHuman-248822's case
GetHuman: GetHuman-248822 - can you tell our other OptumRx customers when your case took place?
GetHuman-248822: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-248822 a list of common OptumRx problems)
GetHuman-248822: "Returns" was why I was trying to call.
GetHuman-248822's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-248822: Finally I spoke to a supervisor who ordered an "override" so I could get my meds which were shipped to the wrong address when they clearly have both addresses on file.*If you have the time and patience you can find an intelligent person at the AARP pharmacy who deals with optum.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-248822: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-248822: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-248822: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-248822: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-248822 taken from his OptumRx customer service problem that occurred on November 18th, 2017.