Progress Energy (NC & SC): I called * wednesdays ago to have my service cu...
A Progress Energy (NC & SC) customer review by GetHuman user ~Kimberly from November 2nd, 2017
Background on ~Kimberly's case
GetHuman: ~Kimberly - can you tell our other Progress Energy (NC & SC) customers when your case took place?
~Kimberly: Yeah. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~Kimberly a list of common Progress Energy (NC & SC) problems)
~Kimberly: "Lower my bill" was why I was trying to call.
~Kimberly's review of Progress Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kimberly: I called * wednesdays ago to have my service cut off because I lost my apartment. The apartment owner called me Saturday, * weeks later to inform me that my service was still on. I supposedely got my service terminated on the day I left the premises. I did the termination of service through the automated machine over the phone, so there has to proof of it. It stated that my service was scheduled to be shut down the next day. I never thought to go back to the apartment and check, I just assummed it was cut off.
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
~Kimberly: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kimberly: I'd give them a one out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
~Kimberly: For that I would say one out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
~Kimberly: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kimberly taken from his Progress Energy (NC & SC) customer service problem that occurred on October 23rd, 2017.