QuickBooks: Called in because I got a new computer and coul...
A QuickBooks customer review by GetHuman user ~The Teaher's Toolbox from November 27th, 2017
Background on ~The Teaher's Toolbox's case
GetHuman: ~The Teaher's Toolbox - can you tell our other QuickBooks customers when your case took place?
~The Teaher's Toolbox: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~The Teaher's Toolbox a list of common QuickBooks problems)
~The Teaher's Toolbox: "Overcharge/Strange charge" was why I was trying to contact.
~The Teaher's Toolbox's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Teaher's Toolbox: Called in because I got a new computer and could not sign on (asking for user name and Password). Was told I would need to pay *** for support to sign onto quickbooks ask for manager and Nate (fake name because he couldn't spell it or pronounce it) asked me if I was drunk this morning when I was trying to explain to him what was wrong. VERY displeased and will make sure everyone knows about my experience.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~The Teaher's Toolbox: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Teaher's Toolbox: I'd give them a five out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~The Teaher's Toolbox: For that I would say three out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~The Teaher's Toolbox: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Teaher's Toolbox taken from his QuickBooks customer service problem that occurred on November 26th, 2017.