QuickBooks Online is the worst CS I have ever e...
A QuickBooks customer review by GetHuman user ~Will from November 25th, 2017
Background on ~Will's case
GetHuman: ~Will - can you tell our other QuickBooks customers when your case took place?
~Will: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Will a list of common QuickBooks problems)
~Will: "Make a purchase" was why I was trying to contact.
~Will's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Will: QuickBooks Online is the worst CS I have ever encountered! Called back today and told the wait time will be more than *hr. More than * hrs on phone yesterday!
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Will: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Will: I'd give them a three out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Will: For that I would say four out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Will: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Will taken from his QuickBooks customer service problem that occurred on November 21st, 2017.