Rhapsody.com: I called this number at **.** am today Monday a...

A Rhapsody.com customer review by GetHuman user ~susan from November 19th, 2017

Background on ~susan's case

GetHuman: ~susan - can you tell our other Rhapsody.com customers when your case took place?
~susan: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
~susan: I used a help page I found on the GetHuman Rhapsody.com customer service contact info page: Contact Rhapsody.com Customer Service
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~susan a list of common Rhapsody.com problems)
~susan: "Overcharge/Strange charge" was why I was trying to contact.

~susan's review of Rhapsody.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susan: I called this number at **.** am today Monday and the recording said they are closed. I need to talk to someone on the phone. I cant use my mp* player. please call ***-***-****
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~susan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susan: I'd give them a five out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~susan: For that I would say two out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~susan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susan taken from his Rhapsody.com customer service problem that occurred on November 14th, 2017.

Rhapsody.com

1.50 of 5 stars | 46 reviews

~susan's Rhapsody.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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